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Support Services

Tempest Support staff are friendly, knowledgeable and empathetic. Our services consistently receive top marks on our annual client survey. With a combined 40 years of Tempest product experience, we are able to deliver the highest quality services, including assistance with upgrades and patches. Our full-time, dedicated technical staff can assist you with technical as well as business oriented inquiries. Tempest Support staff work closely with Client Services consultants and the Development team to ensure a timely and thorough response to critical issues. If an issue requires direct assistance, on-site support can be arranged.

Support for Tempest products is available in three forms:

Direct Support: During regular business hours, if you encounter a problem that requires immediate attention, you can call our Support Desk and speak to a live representative. We also provide dedicated e-mail support. Typical response time is about 15 minutes. Tempest guarantees a first response within 90 minutes during regular business hours.
Client Access Web Site: The Tempest Client Access Web site is your portal to secured client content.  From this site, you can:

  • enter, update, and view the history for Support cases
  • view Software Modification Request Forms (SMRFs)
  • download documents, including tips and tricks on key topics
  • subscribe to mailing lists
Documentation: Tempest includes extensive, context-sensitive online help with its products. This means that help is available directly from the product interface and content relevant to the feature you are using is automatically located. With every new release, we also provide thorough release notes and a New Features document that details all major new features. Since our technical writing staff work in the Support department, client feedback is quickly integrated into the documentation.