MyCity

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Faced with the increasing expectations of citizens and businesses for convenient access to information, local governments are exploring ways of addressing these expectations in a cost-effective and efficient manner. Tempest’s MyCity application provides a web-based self-service portal that meets the increasing expectations by providing accessibility in a secure manner to appropriate information 24/7.

Designed to allow homeowners and businesses within your community greater access to information about their properties and accounts, the system allows for detailed inquiries on property tax, utility, business and dog accounts through a secured sign-on with local governments. All lookups are protected by the customer’s private access code (currently provided on the tax and utility bill and licence renewal forms).

Community Development information can also be accessed through MyCity where builders and developers can monitor the progress of their permits and applications online.

Information types include:

• Property Taxation
• Pre-Authorized Withdrawals
• Utility Billing
• Business Licences
• Dog Licences
• Permits and Applications

Benefits

• Improved service levels
• 24/7 access to information
• Reduced workload for frontline staff
• Quick and convenient access for your customers
• Allows overseas owners access to detailed information at a time that is convenient for them

Features

• Highly customizable to match the look and feel of your existing web portal
• Seamless integrates with the following Tempest modules for improved customer accessibility including:
  • Property Taxation
  • Pre Authorized Withdrawals
  • Utility Billing
  • Business Licences
  • Dog Licences
  • Permits and Applications
• Integrated with Tempest’s eCommerce application so customers with unpaid balances and unclaimed home owner grants can link directly to the online payment module if enabled for that system
• Customer setup is fast and easy
• Customers have the ability to set up their own accounts without your staff’s assistance
• Fully password protected to ensure customer confidentiality
• Single sign-on, alleviating the need for customers to remember multiple user IDs and passwords