Services

Intuitive by Design | Implemented with Experience | Supported with Passion

Professional Services

Support Services

Training Services

The Tempest Development Group offers a full range of services that begin with your decision to implement Tempest and continue through installation, training and ongoing support. The pre-implementation stage includes project management that combines the expertise of Tempest project staff with the experience of your staff to create a team that will ensure the success of the project. The pre-implementation phase includes software installation, conversion and fit analysis, while examining all areas of your business to determine business requirements, program modifications, quality assurance and eventual acceptance. Throughout this phase, training classes are held to prepare staff for the eventual testing and cutover.

Once you are live on new applications, the Tempest Support team takes over to provide ongoing telephone support, delivery of enhancements throughout the year and ongoing training. Training can be held either at your office or at the Tempest office, where you have the opportunity to share your experiences with other Tempest customers. Once a year, a User Conference is held, offering clients an opportunity to network with peers and spend time with Tempest staff.

Other services we provide include:

  • systems and business consulting
  • business process re-engineering
  • application training
  • project management
  • process and procedure documentation
  • Oracle and SQL Server consulting
The City of St. Albert has relied heavily on the suite of Tempest modules for the last nine years as one of the City’s major corporate financial software applications. Tempest implementation staff have worked closely with staff at the City of St. Albert to ensure that the software meets the requirements for Alberta. Tempest customer support staff are knowledgeable about the software and extremely responsive going above and beyond on many occasions. User feedback is taken seriously by Tempest and incorporated in new releases.

The City of St. Albert’s experience with Tempest has been very positive. Carole Rowe

Manager of Application Services/Information Technology Services, City of St. Albert

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