Support Services

Intuitive by Design | Implemented with Experience | Supported with Passion
Tempest Support staff are friendly, knowledgeable and empathetic. Our services consistently receive top marks on our annual client survey. With a combined 40 years of Tempest product experience, we are able to deliver the highest quality services, including assistance with upgrades and patches. Our full-time, dedicated technical staff can assist you with technical as well as business oriented inquiries. Tempest Support staff work closely with Client Services consultants and the Development team to ensure a timely and thorough response to critical issues. If an issue requires direct assistance, on-site support can be arranged.
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Direct Support

During regular business hours, if you encounter a problem that requires immediate attention, you can call our Support Desk and speak to a live representative. Typical response time is about 15 minutes. Tempest guarantees first response within 90 minutes during regular business hours.

  • Toll-Free: 888-836-9857
  • Fax:(604) 597-9732

Customer Support Portal

The Tempest Customer Support Portal is your portal to secured client content.  From this site, you can:

  • enter, update, and view the history for Support tickets
  • download documents, including tips and tricks on key topics
  • download software updates
  • subscribe to mailing lists
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Documentation

Tempest includes extensive, context-sensitive online help with its products. This means that help is available directly from the product interface and content relevant to the feature you are using is automatically located. With every new release, we also provide thorough release notes and a New Features document that details all major new features. Since our technical writing staff work in the Support department, client feedback is quickly integrated into the documentation.

Empathetic Responsiveness

One of our core values is Empathetic Responsiveness. Our commitment to this core value is reflected in our industry-leading Support statistics. On average, we close 80% of support cases in 1 day and 95% in 5 days.

  • Cases closed in 1 Day 80%
  • Cases closed in 5 days 95%

The most important issue is that our end users are happy with the Tempest system. The modules are consistent and user-friendly. Implementation was smooth and easy once our information was available. Tempest is great to work with and we have found their on-going support unmatched. They have a fantastic team.

Dave Baines

Customer Service Manager/Tempest Manager, City of Lethbridge


Contact Us

Contact us today for a demo or a quote.

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