Utility eBilling

Intuitive by Design | Implemented with Experience | Supported with Passion

Electronic bill delivery is growing in popularity with customers and billers alike. Your utility account holders already receive electronic bills for many services, such as internet, phone, electricity, and gas. Expectations are increasing for local governments to provide the same professional eBilling experience offered by private sector service providers. Account holders want the convenience of bills delivered to their inbox where they can be viewed soon after they are generated and referenced anywhere, anytime. In addition, local governments are looking for ways to reduce operational costs, improve the level and accessibility of services to their residents, and reduce the environmental impact of their operations.

Paired with Tempest’s MyCity Web application, the eBilling Module for the Utility system facilitates electronic bill generation, email delivery, and Web access to current and historical bills. Bill formatting can be modeled on existing layouts and customized to include enhancements that are cost-prohibitive for printed bills, such as full colour. Electronic bills are generated in the standard Portable Document Format (PDF), which maintains a consistent appearance for electronic viewing as well as printing. PDF bills are then delivered as attachments to emails and made instantly available online through MyCity. Tempest eCommerce customers have the additional advantage of offering account holders a Make Payment button directly from MyCity, further leveraging the delivery power of the Internet to improve cash flow.

Tempest recognizes that successful public utilization of electronic billing is driven primarily by simplicity and convenience for the account holder. For this reason, subscription to electronic billing is managed from a simple interface in MyCity that allows account holders to select their preferred delivery method based on the options you choose to allow: paper, electronic, or both paper and electronic.MyCity is the perfect partner for electronic billing. Since MyCity profiles require an email address for login, account holders maintain their own email addresses.

While the background processing is sophisticated and leading edge, the experience of the frontend interface for your staff is familiar, simple, and efficient. Email processing is modeled on the intuitive workflows of established Tempest programs with additional measures to safeguard you against accidental or malicious mass mailings. Emails and bills are highly configurable and can be customized by route category, bill type, and pull list, giving you the control you need. Tempest eBilling for the Utility system offers a significant return on your investment. Contact us today for a quote.

  • Faster, easier, cheaper
  • Open 24/7
  • Improves service
  • Reduces paper waste
  • Promotes self-service
  • Improves cash flow
  • Great return on investment
  • Email delivery via PDF attachments
  • Web access to current and historical bills from MyCity
  • Customizable bill layouts and email templates by route category, print type (batch/group, single, adjustment, and reminder), and pull list
  • Configurable email templates that support HTML, supplemental attachments, and replacement variables, such as bill amount, due date, and account number
  • Subscription options, including electronic, paper, or both electronic and paper
  • Intuitive workflow from generation to approval to delivery
  • Safeguards against accidental or malicious mass mailings

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Contact us today for a demo or a quote.

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